This Privacy Policy explains how Heritage Trails processes personal data in connection with its website, inquiries, and private guided culinary and market tours.
Depending on your location and the processing activity, you may have rights to access your data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. You may also have the right to lodge a complaint with a supervisory authority.
To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may ask for information needed to confirm your identity and to locate the relevant records before responding.
We keep personal data only for as long as needed for the relevant purpose, including booking administration, customer communication, accounting, legal compliance, and dispute handling. When data is no longer needed, we delete it or anonymise it where appropriate.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The date of the latest revision should be checked before relying on the policy.
We process personal data to handle inquiries, assess date and group requests, collect dietary information for route planning, confirm venue availability, arrange the route and tastings, process booking payment, communicate meeting details, deliver the guided experience, maintain records, secure our systems, and meet legal and accounting obligations.
We may share personal data with payment processors, website and hosting providers, communication tools, and other operational service providers that support booking, administration, and technical maintenance. Where third parties process data on our behalf, they are expected to use it only for the agreed purpose and to protect it appropriately.
We may disclose personal data to public authorities, courts, or other parties when required to comply with law, enforce our rights, protect against fraud or misuse, or respond to lawful requests. We may also share information where necessary to establish, exercise, or defend legal claims.
We may collect identification and contact details, booking and group information, dietary preferences shared for route planning, communication content, payment-related records, and technical data such as device and usage information. We use this information to manage inquiries, confirm availability, arrange the tour, and maintain our records.
We receive data when you submit a consultation request, contact us by email or phone, provide booking details, share dietary information, or communicate with us about a private route. We may also collect limited technical data automatically when you visit the website or use forms on it.
Cookies may be session-based or persistent. They may support basic site operation, remember preferences, or help us understand how the website is used. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
You can block or delete cookies through your browser settings. If the website provides a cookie notice or preference tool, you may use it to manage non-essential cookies. Some functions may not work properly if certain cookies are disabled.
Under the GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and limit use to the purposes described in this policy.
Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area.
Where the GDPR applies, you may have rights to access, rectify, erase, restrict, or object to processing, and to receive certain data in a portable format. If processing is based on consent, you may withdraw consent for future processing without affecting prior lawful processing.
